Frequently Asked Questions

Do I need a smartphone for the badge to work?

No. PatiTracker Smart Pet ID Badges are unique in that you have many ways to identify the pet and owner. If the user doesn't have a smartphone they can browse the PatiTracker website on the badge via a tablet/computer and enter the alphanumeric number to see the details.

What is a QR Code and how do I scan it?

A QR (Quick Response) Code is a barcode code that is readable by portable devices. QR Codes have reliable readability and greater storage capacity than standard barcodes. The PatiTracker Smart Pet ID Badge QR Code provides a direct link to the owners Pet Profile. The scanning of the QR codes can be performed by any smartphone’s camera with a QR reader app installed in.

What is NFC? How does it work on the badge?

NFC is a mainstream wireless technology that enables short-range communication between compatible devices. The PatiTracker Smart Pet ID Badge works by storing bits of information in the badge. This information could be a phone number, house address or information about the pet such as a microchip number, illnesses or allergies. The information is recalled and displayed on the screen also by tapping the badge with an NFC enabled smartphone, in addition to the QR code system.

Do the badges only work in Turkey?

You can use the badges anywhere Internationally, not just in Turkey. Currently the PatiTracker Smart Pet ID Pet Portal is only available in Turkish & English. The aim is for the service to be multi-lingual in the future

Do I need to pay any subscription fees?

No. Once you purchase the product, there will be no extra subscription fees that you need to worry about.

Is this badge waterproof?

Yes, it is waterproof. However, we recommend that you rinse the badge with fresh water after it’s it has been exposed to sea water or any chemical.

Can I link more than one tag to the same pet’s profile?

Yes, you can. There is no limit to the number of PatiTracker Smart Pet ID products that you can link to your pet’s profile. Repeat the steps of registration to link more PatiTracker Smart Pet ID Badges to your pet’s profile.

Can I track my pet in real time?

No, you can’t. By choosing not to include active GPS tracking, and using scanning technology instead, we eliminated the need for batteries and charging, while still retaining the ability to deliver a detailed profile as well as to provide useful location information when it is needed most.

Do rescuers need an application to scan a lost pet’s badge?

No. Rescuers can retrieve the lost pet’s PatiTracker Smart Pet ID Badge profile with any smartphone. This can be done via QR code (scan with your smart phone camera. Make sure that QR reader app installed in it), NFC, or with any web browser.

Can I link a used badge to another pet’s profile?

Yes, you can. All you need to do is unlink the used badge from its pet’s profile, and link it to a new one.

FAQ (BADGE)

Is PatiTracker Smart Pet ID Badge high-quality and durable?

Each pet tag is made out of PVC hard card where the QR Code is protected under a layer of transparent epoxy protection on the surface with an aliminium around it.

Can I link more than one tag to the same pet’s profile?

Yes, you can. There is no limit to the number of PatiTracker Smart Pet ID badges that you can link to your pet’s profile. Repeat the steps of registration to link more PatiTracker Smart Pet ID Badges to your pet’s profile

Is this badge waterproof?

Yes, it is waterproof. However, we recommend that you rinse the badge with fresh water after it’s been exposed to sea water or any chemical.

Can I track my pet in real time?

Can I link a used badge to another pet’s profile?

Yes, you can. All you need to do is unlink the used badge from its pet’s profile, and link it to a new one.

How do I view last scanned locations of my pet?

You can view the last scanned location of your pet’s badge’s by navigating to your pet’s ‘PatiTracker Badge Profile’ page, and tapping on the ‘Last Scanned Locations’ button.

How do I make profile fields visible when people scan the badge?

Tap on ‘badge’ on your pet’s profile page. The ‘badge Profile’ page will feature the details that can be shared when the PatiTracker Smart Pet ID Badge is retrieved. Tap on the check boxes on the right to select/unselect the details to share. You MUST tap on the “SAVE” button to save any changes made.

Do rescuers need an application to scan a lost pet’s Badge?

I can’t seem to link my badge. How can you help me ?

First of all: stay calm and don’t panic. There could be a number of reasons for this. You can reach us via email or online chat to find out why. Describe your particular situation in more detail, and we will help you. Information regarding your phone device model and the version of the operating system will be extremely helpful for us in assisting you.

Why can’t I see where my dog is right now?

By choosing not to include active GPS tracking, and using scanning technology instead, we eliminated the need for batteries and charging, while still retaining the ability to deliver a detailed profile as well as provide useful location information when it is needed most

FAQ (PAYMENT SECURITY)

Are my payments and my private information through this website secure?

Yes, we only use reputable, legitimate payment gateways, and e-commerce interfaces. All pet owner information as well as pet and registration information is encrypted when transmitted using SSL (Secure Socket Layer). All sensitive data stored is also encrypted. Privacy is highly important. With PatiTracker Smart Pet ID Badge, the owner can control the information they wish to make available to the public via the Pet Public Webpage only. The pet owner can change these privacy settings anytime. .

FAQ (RETURNS AND EXCHANGE)

Do you provide refunds on products?

Yes, if the item received has manufacturing defects, or is an incorrectly sent item, we’ll make it right.
* All merchandise must be returned in the original selling condition, including its original packaging.
* Returns that do not meet our policy will not be accepted, and will be returned to you at your cost.
* Our return policy is only applicable to item(s) purchased on www.patitracker.com within 30 days from receiving your order.

Customer Comments

I just can not figure out yet how to use it! Not a Tech person! I Love the Idea though!

Customer

Seems to work. Registration was pretty easy and it's a nice way to put all the relevant information (vet phone #, microchip ID, etc.) in one place. Hopefully it will never be needed.

Customer

I have never seen these type of tags that you can scan and enter your contact details online from a website. Super easy to set up for sure

Customer

I just purchased this smart badge instead of traditional one because we travel, camp, and hike a lot as a family. I wanted to be able to update the address anytime. I can recommend this in addition to a medical chip under the skin of our pets.

Customer

The product I received is exactly the same that was on the picture. It came with easy to read and understand instructions. Creating a profile and getting everything set up was easy. I tested it out by scanning the QR code with my mobile and my pet's detailed profile right up on my screen. This tag provides a little extra insurance that your pet will get back home safe and sound

Customer

The NFC feature doesn't work with my Galaxy S5 and Redmini mobile phone, but the bar code reader does. The web page is well designed as well.

Customer

I have received the product on time, exactly as it appears and is easy to install. Pretty good product for the price!

Customer

I am a traditional lady. I was only using a traditional name tag for my Luna. My dear friend recommended to buy a Patitracker Light Smart ID badge as an extra security in addition to my existing one. I loved it. It is really light and easy to use. Thank you guys.

Customer